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Shipping
We offer free shipping on all orders to Europe, USA, Canada, Mexico, and Japan fulfilled through fast and reliable Amazon logistics for quick delivery.
Returns & Refunds
You have up to 45 days after purchase to return your order if you’re not satisfied. Once received and inspected, refunds are issued to your original payment method within a few days.
Warranty
All our products are covered by a 2-year warranty. If a defect occurs, we will replace or refund the product at no cost to you.
Read the full return & refund policy
Return & Refund Policy
If you are not satisfied with your purchase, contact us with your order number and details of the issue so we can help arrange a return or refund as soon as possible.
If an item is damaged during transportation, we bear the shipping cost. If there are no problems with the returned goods, you will need to pay for shipping.
Returns
Our policy lasts 45 days from purchase. After 45 days, we cannot offer a refund or exchange.
To be eligible, your item must be unused, in the same condition that you received it, and in its original packaging.
Refunds
Once our warehouse receives and inspects your return, we will email you to confirm receipt and notify you of approval or rejection. Approved refunds are credited to your credit card or original payment method. Processing times may vary.
Late or missing refunds
First check your bank account, then contact your credit card company and bank. There may be a processing delay before the refund appears. If you still have not received it, contact support@woowind.store.
Sale items
Only regular-priced items may be refunded. Sale items cannot be refunded.
Exchanges
We only replace defective or damaged items. To exchange an item for the same product, email us to arrange sending it to our warehouse. Delivery time for an exchanged product varies depending on where you live.
Common questions
- What condition must a returned product be in?
- The same condition that you received it; unused and in its original packaging.
- Is there a restocking fee?
- No. There is no restocking fee.
- How long is the return window?
- 45 days from purchase.
- How do I return a product?
- By mail.
- How do I get a return label?
- Customers are responsible for obtaining the label for defective-product and change-of-mind returns. Download and print it from the company website. Contact support for help arranging your return.
- Who pays return shipping?
- We cover shipping for defective products. Customers pay shipping for change-of-mind returns.
Read the full shipping policy
Shipping Policy
We’re committed to getting your orders to you quickly and at no extra cost.
Free shipping
- All orders ship free of charge.
- We deliver to the USA, EU, UK, Canada, and Australia for now.
- Orders ship from regional warehouses for fast delivery.
Delivery estimates
- Orders are typically processed within 1–2 business days.
- Delivery is expected within 3–4 business days after processing.
Public holidays
Shipping may be delayed during public holidays.
Order tracking
You’ll receive a tracking number by email once your order ships. You can also track your order by logging into “My Account” on our website.
Shipping is free, with no hidden costs.
Need help? support@woowind.store