Currently, Woowind products can be purchased through our Shopify store and on Amazon. They are available in the US, Canada, Mexico, EU & UK, Australia, and Japan. We will also be launching in Brazil with Mercado Libre soon.

At the moment, no. However, we plan to be present in the Middle East by 2025 and hopefully expand to Africa and Southeast Asia later.

You can buy accessories in our official Woowind Shopify store and Amazon stores. If you need further assistance, please contact us at support@woowind.store.

Woowind provides a 24-month hassle-free warranty, complete with after-sales support to address any issues that may arise.

The standard process involves scanning the QR code found on the User Manual to activate the warranty.If you have received an older version without a QR code on the User Manual, simply contact Woowind Customer Service, provide your order number, and confirm that the product is within the 24-month warranty period.

A refund will be granted if the product is found to be faulty and not functioning properly. To initiate this process, you should contact Woowind Customer Service and send a video demonstrating the defect in the product's usage. Please note that refunds are granted within 45 days after the delivery of the product.

Car Tire: LP1 & AP2-P

SUV: DP3

Pick up Truck: DP3

Bike: BP188

Motorbike: BP188

E-Bike: BP188

Mattress: AP6

Sport ball: P101

A fully charged AP2-P & LP1 can operate for up to 30 minutes, depending on the settings and power used. For smaller tires, you can expect up to 30 minutes of use, while larger tires may reduce this time to up to 20 minutes. The BP188, when fully charged, offers up to 15 minutes of usage, again depending on the settings and power. In terms of battery lifespan, it is designed to maintain over 80% of its original capacity through 300 charge cycles.

Yes, the pump is capable of handling tubeless tires, providing sufficient pressure to effectively bead the tire.

The pump will be fully charged within 1 to 2 hours.

LP1:

Car: 2 (0 to 2.4 bar)

Motorbike: 5

Mountain bike: 18

Road bike(100PSI): 13

BP188:

Motorbike: 3

Mountain bike: 20

Road bike (100PSI): 17

Basketball: 32

AP2-P：

Car: 1

Motorbike: 5

Mountain bike: 18

Road bike(100PSI): 13

DP3：
Car: 3

Motorbike: 6

Mountain bike: 17

Road bike(100PSI): 13

P101：

Rugby: 159

Basketball:150

If the pump stops working, contact WooWind customer service for support, as the product is warranted for 24 months.

Yes, it is designed to work with inflatables, including pools and various toys, and comes with the necessary attachments.

Yes, the pump is designed to be compatible with wheelchair tires along with other inflatable items.

Yes, we do. BP188 is available in Red & Black, while DP3 comes in Orange & Black.

Yes, the hose is Schrader type, and the Presta and Dunlop adapters work with all Woowind tire pumps.

Yes, it includes adapters for Schrader and Presta valves, suitable for most bike tires.

You can easily order replacement parts in our Woowind store by reaching our customer service.

The attachments can be conveniently stored either inside the pump's body or in the ziplock bag that comes with the product for easy transport.

No, the batteries are built-in and rechargeable but not replaceable.

No, for safety reasons, it is not recommended to use the pump while it is charging.

Yes, AP2-P and P101 are capable of being used as a power bank.

You can charge it using a USB-C cable that is compatible with both car chargers and wall chargers.

The included cable is 12 inches long.

No, the pump is designed to operate only after it has been fully charged.

Yes, the pump can be used with a portable battery pack, as long as it is connected via USB-C.

Before first use, it is recommended to fully charge the product. Another best practice is to use the product until it is completely or almost completely without battery before fully charging it. This will help maintain and extend battery life.
At the same time, if the product is not being used, it is recommended to recharge it completely every six months.
Lastly, if you plan to use it for several tires, it is recommended to let the product rest in between tires for 2-3 minutes.

The Woowind pump is designed with safety in mind, but like any lithium battery device, it's best not to expose it to extreme heat. For optimal battery life and performance, we recommend avoiding storage in high-temperature environments. The pump is most effective when operated between (14°F) and (113°F), so it's not recommended to keep it inside a vehicle where temperatures can exceed (120°F).

Yes, it is quite normal for the exterior casing to slightly heat up due to the motor's operation. This is within the expected behavior unless the heat is excessive or hot enough to burn your fingers. The heat-resistant materials used in Woowind pumps ensure your safety during use.

The pump is not fully waterproof, but it is designed to resist light rain and withstand outdoor conditions. However, it should not be submerged in water.

Our products undergo rigorous testing throughout their development and production process. Each product is tested during the design and development phase, followed by testing during mass production to ensure the motor, battery, air flow, and main electronic components are functioning correctly. Finally, each production batch is inspected by third-party agencies and Woowind's own quality control personnel to ensure the highest quality standards are met before the products are released for sale.

Yes, Woowind products possess all the required certifications for sale and use in Europe, the United States, and the United Kingdom, including CE, ROHS, PSE, UKCA, and FCC compliance.

While Woowind's car and bike tire inflators are not specifically designed for children, they incorporate small adapters and accessories that could pose a choking hazard if swallowed. Therefore, it is essential to have adult supervision when a child is using Woowind products to inflate the tires of their bike.

Yes, each product undergoes rigorous drop and insulation tests during the design phase to ensure that the design and materials can withstand impacts and handle strong electronic currents during charging or other incidents. Additionally, during the mass production stage, a carton drop test is conducted as part of the Quality Control (QC) process to verify the product's and packaging's resistance to drops.